Episode 13: How to Deal with Customer Complaints, Bad Reviews, and Internet Trolls

Dec 28, 2019


Why you have to check out today’s podcast:

  • Know the essential things to do and consider when someone leaves a bad review
  • Learn what to say and how to respond to negative feedback and bad reviews


Business owners work hard to get excellent and positive reviews for their products and services to earn the trust and loyalty of their clients.  But, inevitably, it will not always go that way.  Part of running a business is getting bad reviews and complaints.  No matter how you accept and prepare for this negativism, you’ll find yourself sad, frustrated, feeling-not-enough, defensive, etc.  And that’s normal because we can’t please everybody.  But look at it from a different perspective, you can do something about it.  You need to learn how to deal with this feedback, reviews, and complaints professionally.

In this episode, we’re going to focus on how to respond with nasty customer comments, negative reviews, and...

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